Since 1941, we have exhibited a passion for not only great barbecue but great people. That's why we offer a workplace where employees are given meaningful growth opportunities and rewarded for their loyalty and contributions. Hardworking, passionate individuals who inspire others and thrive in a fast-paced environment make up our team. As the largest and fastest-growing barbecue concept in the world, we're always looking for dynamic and motivated team members to join our family.

DICKEY'S is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex (including pregnancy), gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Job Summary

This role monitors suspicious transaction activities and resolves fraudulent transactions. You will monitor, analyze and act upon credit and debit card activity for the prevention and detection of fraud. The role will utilize transaction data to identify common points of compromise, fraud trends that require immediate action, and customer impact that needs additional support. This position will require a high degree of self-motivation, prioritization, and teamwork, and excellent analytical skills in order to filter and validate transaction data from multiple sources. Individuals in this position are expected to develop a strong understanding and sense of ownership of the process they are working with.

• Review and analyze credit card transactions against reported fraud cases to mitigate fraud trends, primarily in excel and Power BI.
• Recognize and act on fraud trends that need additional focus - work independently to research and take next steps, including linking unidentified transactions to known fraudulent activity, card restrictions, and interdepartmental communication
• Use independent judgment to determine the need to cancel or maintain cards based on information received from customer contact and activity analysis to prevent further losses
• Review and act on alerts, communicating with other teams and departments to escalate and act on as needed
• Communicate with management and team in a proactive and collaborative manner.
• Identify and resolve problems, escalating issues as needed, and contribute to work flow or process change and redesign
• Respond quickly and with little direct management to ad hoc requests
• Communicate independently with other departments and vendors to resolve issues
• Independently manage additional projects and responsibilities as assigned
• Assist in training departmental personnel as needed
• Maintain a high level of confidentiality in all aspects of departmental work
• Strong verbal and written communication skills
• Ability to meet deadlines under pressure and meet regulatory reporting deadlines
• Ability to organize and prioritize work

• Bachelor's degree from a 4 year College or University, preferably in Criminal Justice, Data Analytics, Business/Finance, or
• A 4-year degree in a non-business discipline with 1 - 3 years banking experience with Credit or Debit Card Fraud, or
• High School diploma (or equivalent) with 5-7 years' banking experience working with Credit or /Debit Card Fraud, ACH, Check Fraud and/or P2P products
• Willingness and ability to work in either a Dallas or a Plano based office setting.